Plumbers
The AI receptionist for plumbers
AI Voice Assistants gives plumbers a managed AI receptionist that answers while you are under a sink or on a job, tells a burst pipe from a routine install, takes the details and books the visit or passes urgent calls to you.
The enquiries that arrive
Calls do not wait for a quiet moment.
- Burst pipes and leaks
- No water or low pressure
- Blocked drains and toilets
- Bathroom, tap and appliance installs
Complete
What your managed service handles.
- Answers phone and website enquiries
- Takes the name, postcode, problem and access details
- Books routine visits into agreed diary slots
- Passes urgent calls to you and sends you the details
How a trade call is handled
From the first ring to a booked visit.
- 01Emergency or routine?
Olivia asks what has happened and follows the rules you agreed for what counts as an emergency — a leak, no heating, a door that won't lock — and what can wait for a booked visit.
- Urgent
- Burst pipes
- Active leaks
- No water
- Blocked drains backing up
- Routine
- New bathroom or kitchen installs
- Tap and toilet replacements
- Appliance plumbing
- Quotes for planned work
- 02The details you need
Every call ends with the same useful record, so you can call back or turn up ready.
- Name
- Postcode
- The problem
- How urgent it is
- Access details
- Best callback number
- 03A visit or survey in the diary
Routine jobs are booked into the slots you allow, and the customer gets a text confirming it.
- 04Urgent calls passed to you
If the call meets your emergency rules, or the caller asks for a person, Olivia passes it to your mobile. If you can't take it, she takes the details for a callback.
It won't quote for bespoke work. It books the survey or visit so you can quote properly.
Human handover
AI when it helps. A person when it matters.
Callers are told they are speaking to an AI assistant. They can ask for a person at any time.
- The call meets your agreed emergency rules
- The caller asks for a person
- The problem needs a plumber's judgement
Example conversation — fictional business.
Example Plumbing Ltd
AI assistant
Hello, Example Plumbing Ltd. You're speaking with an AI assistant. You can ask for a person at any time. How can I help?
Caller
A pipe has burst under the kitchen sink.
AI assistant
I'm sorry to hear that. Do you know where your stopcock is? I'll take your postcode and number, then pass this straight to the plumber.
Questions
Common questions from plumbers.
- Will Olivia quote for the job?
- No. It won't quote for bespoke work. It books the survey or visit so you can quote properly.
- What happens with an urgent call?
- Burst pipes, active leaks, no water and blocked drains backing up can be treated as urgent. If the call meets the emergency rules you agreed, Olivia passes it to your mobile. If you can't take it, she takes the details for a callback.
- Do callers know they are speaking to an AI?
- Yes. Olivia always tells callers she is an AI assistant and that they can ask for a person.
- Can I keep my existing number?
- Yes. You keep your existing number. Calls can come to Olivia for every call, or only the ones you miss and after hours.
Missed enquiry calculator
What could unanswered enquiries be worth to your business?
Starting values — change them to your own figures.
Estimated monthly opportunity exposed
£1,560
Turnover. Estimated gross profit at 40% margin: £624 a month.
Illustrative estimate — not a guarantee.
How it's worked out: missed enquiries a week × 52 ÷ 12 × average job value × share that would have become work.
At 40% margin, each job leaves about £180. You'd need about 4 extra completed jobs a month to cover the Complete fee of £595.
First three months, including the founding-client setup fee of £1,695: £3,480.
Not every missed enquiry is a lost sale, and results depend on how many callers you'd have won. No VAT is added to our prices.
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