See a call
See how Olivia handles a call, from hello to your text message.
Olivia is our AI receptionist. Yours can use a name and greeting that suit your business. She always tells callers she's an AI assistant and that they can ask for a person.
See how Olivia handles a call
Pick a call. Watch what happens next.
Each example follows one call from the first hello to the message you receive. They are written simulations for fictional businesses, not recordings and not a live line.
Simulated example — fictional business. Not a live call.
Stage 1
The customer calls
19:42 on a Tuesday. The plumber is under someone else's sink.
Hartwell Plumbing (fictional)
1 · What the caller asks — 2 · How Olivia responds
- Olivia · AI assistantGood evening, Hartwell Plumbing. You're speaking with Olivia, an AI assistant. You can ask for a person at any time. How can I help?
- CallerWater's coming through my kitchen ceiling.
- Olivia · AI assistantI'm sorry, that sounds worrying. Is the water still coming through now?
- CallerYes, quite fast.
- Olivia · AI assistantThank you. I'm marking this as urgent and passing it to the on-call plumber now. Can I check the best number to reach you on?
Stage 2
Olivia works it out
3 · Details collected
- Name
- Sarah
- Postcode
- AL5
- Problem
- Leak through kitchen ceiling
- Urgency
- Urgent — water still running
- Access
- At home now
- Callback
- 07… (confirmed)
4 · What she may decide
- Recognise an urgent call using the rules you agreed
- Pass it to your on-call number
- Take full details if you can't answer
5 · When a person takes over
Water still running meets the agreed emergency rule, so the call goes straight to the on-call plumber.
Stage 3
You get the outcome
6 · What you receive
Text to owner · Urgent
Urgent: leak, AL5
- Water through kitchen ceiling, still running
- Sarah, at home now
- Call transferred to on-call mobile 19:44
Sample message. Real alerts follow the format agreed with you during setup.
Prefer to read? Everything is shown above already.
How a trade call is handled
From the first ring to a booked visit.
- 01Emergency or routine?
Olivia asks what has happened and follows the rules you agreed for what counts as an emergency — a leak, no heating, a door that won't lock — and what can wait for a booked visit.
- 02The details you need
Every call ends with the same useful record, so you can call back or turn up ready.
- Name
- Postcode
- The problem
- How urgent it is
- Access details
- Best callback number
- 03A visit or survey in the diary
Routine jobs are booked into the slots you allow, and the customer gets a text confirming it.
- 04Urgent calls passed to you
If the call meets your emergency rules, or the caller asks for a person, Olivia passes it to your mobile. If you can't take it, she takes the details for a callback.
It won't quote for bespoke work. It books the survey or visit so you can quote properly.
Experience it
Try it, the honest way.
01 / Have the AI call me
Leave your number. Hear it on a real call.
The quickest way to judge it is to take a call from it. Leave your number and we will arrange one demonstration call: our AI assistant asks about your business, then answers as your receptionist while you play the customer.
Or ring Olivia now on our demo line: 07861 900298. She will tell you she is an AI assistant, and you can ask for a person at any time.
AI Voice Assistants
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Free AI Enquiry Audit
Book a free 15-minute AI Enquiry Audit.
A practical call about how enquiries reach your business, where they may be getting missed, and whether an AI receptionist makes sense for you. If it doesn't, we'll say so.
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