Heating & plumbing
The AI receptionist for heating and plumbing firms
AI Voice Assistants helps heating and plumbing firms separate routine bookings from urgent calls, collect the essential job details and keep enquiries moving while engineers are working.
The enquiries that arrive
Calls do not wait for a quiet moment.
- Boiler repair and replacement enquiries
- Plumbing problems and service requests
- Annual service bookings
- Calls received while engineers are on a job
Complete
What your managed service handles.
- Answers phone and website enquiries
- Checks the issue, location and contact details
- Books suitable service visits
- Records the enquiry in your CRM and alerts you
How a trade call is handled
From the first ring to a booked visit.
- 01Emergency or routine?
Olivia asks what has happened and follows the rules you agreed for what counts as an emergency — a leak, no heating, a door that won't lock — and what can wait for a booked visit.
- 02The details you need
Every call ends with the same useful record, so you can call back or turn up ready.
- Name
- Postcode
- The problem
- How urgent it is
- Access details
- Best callback number
- 03A visit or survey in the diary
Routine jobs are booked into the slots you allow, and the customer gets a text confirming it.
- 04Urgent calls passed to you
If the call meets your emergency rules, or the caller asks for a person, Olivia passes it to your mobile. If you can't take it, she takes the details for a callback.
It won't quote for bespoke work. It books the survey or visit so you can quote properly.
Human handover
AI when it helps. A person when it matters.
Callers are told they are speaking to an AI assistant. They can ask for a person at any time.
- The call meets your agreed emergency rules
- The caller asks for a person
- The problem needs an engineer's judgement
Example conversation — fictional business.
Example Heating Ltd
AI assistant
Hello, Example Heating Ltd. You're speaking with an AI assistant. You can ask for a person at any time. How can I help?
Caller
How soon could you fit a new boiler?
AI assistant
I can take a few details about your property and current boiler, then arrange the right next step.
Missed enquiry calculator
What could unanswered enquiries be worth to your business?
Starting values — change them to your own figures.
Estimated monthly opportunity exposed
£10,400
Turnover. Estimated gross profit at 40% margin: £4,160 a month.
Illustrative estimate — not a guarantee.
How it's worked out: missed enquiries a week × 52 ÷ 12 × average job value × share that would have become work.
At 40% margin, each job leaves about £1,200. You'd need about 1 extra completed job a month to cover the Complete fee of £595.
First three months, including the founding-client setup fee of £1,695: £3,480.
Not every missed enquiry is a lost sale, and results depend on how many callers you'd have won. No VAT is added to our prices.
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