Question 1

Will callers know it's AI?

Accepted Answer

Yes. Callers are told at the start that they're speaking to an AI assistant, and that they can ask for a person at any time. If a business turns on recording or transcription, callers are told that too. We don't pretend it's a person.

Question 2

Does it sound robotic?

Accepted Answer

It uses a natural British voice with natural pacing, and it always says it's an AI assistant. The best way to judge is to hear it: book the free audit and we'll play it to you.

Question 3

Can it answer only the calls we miss?

Accepted Answer

Yes. Many trades prefer this. Your phone rings as normal and the AI receptionist only picks up when nobody answers, or out of hours.

Question 4

Can it quote for jobs?

Accepted Answer

No. It won't quote for bespoke work. It books the survey or visit so you can quote properly.

Question 5

What if a customer wants a person?

Accepted Answer

They can ask at any time. Urgent calls that meet the rules you agreed are passed to you. Otherwise the assistant takes their details so you can call them back.

Question 6

What about emergencies?

Accepted Answer

We agree what counts as urgent when we set it up. Those calls can be passed straight to your mobile.

Question 7

Do I need a new number?

Accepted Answer

You keep your existing business number. We set up a dedicated UK number for your AI receptionist in the background, and your calls are forwarded to it — either all the time, or only when your team doesn't answer. Moving (porting) your number is optional, not required.

Question 8

What if it doesn't know the answer?

Accepted Answer

It won't guess or make up prices. It takes the caller's details and passes them to you so you can follow up.

Question 9

How long does setup take?

Accepted Answer

Typically live within a few weeks, including testing and your approval. Nothing goes live until you have approved it.

Question 10

Can I hear it before I buy?

Accepted Answer

Yes. We'll play it to you during the free AI Enquiry Audit.

Question 11

Does it work with WhatsApp?

Accepted Answer

WhatsApp, text, Facebook and Instagram messaging are available on request. They are set up and tested during onboarding.

Question 12

What does ‘minutes’ mean?

Accepted Answer

It's the time your phone assistant spends on calls each month. Minutes reset monthly. We warn you at 80%; extra minutes cost 30p each.

Question 13

Is there a long contract?

Accepted Answer

The minimum term is 3 months. After that, you can leave with 30 days' notice.

Question 14

Can it take calls from Irish customers?

Accepted Answer

Yes. We serve businesses in the UK and Ireland, and the assistant can take calls from customers in both.

Question 15

Where is my customers' data held?

Accepted Answer

Where we handle caller information for a client, we act on its instructions under a written data processing agreement. What is kept, and for how long, is agreed with each client. Our platform provider processes data in the United States. Full details are in our privacy notice.

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